Yes, all our hair is 100% human hair. We source our hair ethically from Vietnam and Cambodia.

Raw Vietnamese Hair: Can be easily dyed to 613, bleached, and styled for versatility. Lifespan: 3 years.

Our hair is high quality, cuticle-aligned, and minimal shedding occurs with proper care. To maintain longevity, always detangle with a wide-tooth comb and store in a silk or satin bag when not in use.

Yes! We offer HD lace wigs, custom wigs, and custom-colored hair.

Use sulfate-free shampoo, deep condition regularly, and avoid excessive heat styling. Air-dry whenever possible to preserve the natural texture and shine.

Normal orders: Shipped within 24 hours. Out-of-stock/custom wigs or colored hair: 1-3 days processing time.

We ship via FedEx or DHL. Delivery times:
- USA, UK, Canada, Ireland, France, Germany, Netherlands, Belgium: 3-5 business days.

Customs duties vary by country. We try to assist in avoiding duties, but if charged, the buyer is responsible.

Customs clearance is random. Once cleared, delivery takes 2-3 days. Contact us if needed.

We accept PayPal, Western Union, bank transfer, and major credit cards.

Possible reasons include expired card, insufficient funds, or credit issues. If declined, please check with your bank or try another card.

Yes, our website is certified and secure. Your payment details are processed by your bank, not stored by us.

During checkout, enter your discount code before payment confirmation.

We only charge the order amount. Extra fees may be bank transaction fees based on your card type or region.

We offer a **15-day return policy** if the hair remains in its original condition. Check our **Shipping & Return Policy** for details.

If the return is due to buyer reasons (e.g., wrong product/size, change of mind), return shipping is at your cost. If the return is due to our mistake, we will fully refund, including shipping fees. We do not accept cash-on-delivery returns.

Once we receive and inspect your return, we will notify you via email. If approved, refunds are processed back to your original payment method within a few days.