Shipping & Return Policy

Last updated: August 26, 2026

JAZZWIGS is a wholesale human hair supplier providing human hair bundles, HD lace closures and frontals, wigs, hair extensions, custom hair products, and wholesale hair solutions to individual customers, hairstylists, salons, resellers, and business buyers worldwide.

This Shipping & Return Policy explains JAZZWIGS order processing times, production times, international shipping, duties and customs charges, return eligibility, return shipping costs, inspections, restocking fees, and refund procedures.

Quick Summary

  • In-stock products: Usually ship within 0–2 business days.

  • Standard custom or temporarily out-of-stock products: Usually require 1–3 business days for production or preparation.

  • Out-of-stock textures, out-of-stock colors, or special lengths: Usually require 2–5 business days for production or preparation.

  • Bulk custom color or custom texture orders: Usually require 5–15 business days for production before shipment.

  • Express delivery after dispatch: Usually takes 2–4 business days to the United States, Canada, the United Kingdom, France, Ireland, and most European countries.

  • Other countries or remote areas: Usually take approximately 3–6 business days after dispatch.

  • Eligible voluntary returns must generally be requested within 7 days of delivery.

  • Returned products must be unused, uninstalled, unaltered, and in their original condition and packaging.

  • Customers are responsible for return shipping, duties, taxes, customs fees, brokerage fees, and other return-related charges, unless JAZZWIGS agrees otherwise in writing or applicable law requires otherwise.

  • Eligible non-quality returns are generally subject to an 8% restocking fee.

  • Original outbound shipping charges are generally non-refundable after shipment.

  • JAZZWIGS does not accept COD, freight-collect, postage-due, or unpaid return shipments.

  • Products that have been installed, used, cut, washed, dyed, bleached, altered, substituted, or otherwise returned in an ineligible condition will not qualify for a voluntary refund.

Order Processing & Production Time

How Long Does JAZZWIGS Take to Ship an In-Stock Order?

In-stock JAZZWIGS products usually ship within 0–2 business days after payment is confirmed and the order has passed any applicable payment-security or fraud-prevention review.

Business days do not include weekends or public holidays.

Standard Custom or Temporarily Out-of-Stock Products

Standard custom products or temporarily out-of-stock products generally require 1–3 business days for production or preparation before shipment.

Out-of-Stock Textures, Colors, or Special Lengths

Products requiring an out-of-stock hair texture, out-of-stock hair color, special length, or similar special specification generally require 2–5 business days for production or preparation.

Bulk Custom Color or Custom Texture Orders

Bulk wholesale orders requiring custom hair colors, custom textures, or special production generally require 5–15 business days before shipment.

Production and preparation times are estimates. Actual timing may vary depending on order quantity, product specifications, raw-material availability, production complexity, and seasonal demand.

International Shipping Time

How Long Does JAZZWIGS International Shipping Take?

Processing or production time and shipping transit time are separate.

After an order has been dispatched, FedEx, DHL, UPS, or another reliable express carrier usually takes approximately 2–4 business days to deliver to:

  • United States

  • Canada

  • United Kingdom

  • France

  • Ireland

  • Most European countries

Delivery to other countries or remote areas usually takes approximately 3–6 business days after dispatch.

For example, an in-stock order may require 0–2 business days for processing before the 2–4 business day express shipping period begins.

Delivery estimates are not guaranteed. Customs clearance, flight schedules, carrier delays, weather, holidays, remote-area service, incorrect addresses, security reviews, or other circumstances outside JAZZWIGS' reasonable control may extend delivery time.

Shipping Charges

Unless free shipping, a promotional shipping rate, or another written arrangement is clearly stated, shipping charges are paid by the customer.

The shipping charge will normally be displayed at checkout or included in the quotation provided before payment.

Once an order has shipped, the original outbound shipping charge is generally non-refundable, except where applicable law requires otherwise.

Duties, Taxes, Customs & Brokerage Fees

International orders may be subject to:

  • Import duties

  • VAT

  • Sales taxes

  • Customs fees

  • Brokerage fees

  • Handling charges

  • Other destination-country or carrier charges

Unless JAZZWIGS clearly states otherwise, these charges are not included in the product price or shipping charge and are the responsibility of the receiver.

Customers are responsible for cooperating with customs authorities and shipping carriers to complete customs clearance.

JAZZWIGS is not responsible for delays, return-to-sender shipments, storage charges, or additional expenses caused by:

  • Unpaid duties or taxes

  • Refusal to complete customs clearance

  • Missing customs information

  • Failure to respond to the carrier

  • Refusal of delivery

  • Other receiver-related customs issues

Shipping Address Responsibility

Customers are responsible for providing a complete and accurate shipping address, including:

  • Recipient name

  • Street address

  • Apartment or suite number

  • City

  • State or province

  • ZIP or postal code

  • Country

  • Contact phone number

JAZZWIGS is not responsible for delays, failed deliveries, misdelivery caused by customer-provided address errors, or return-to-sender shipments resulting from incorrect, incomplete, or unavailable shipping information supplied by the customer.

Additional shipping charges may apply if an order must be redirected or reshipped.

Order Security & High-Risk Orders

All orders may be reviewed before shipment.

To protect customers and JAZZWIGS, we reserve the right to hold, verify, refuse, or cancel an order that does not pass:

  • Payment-security checks

  • Fraud-prevention checks

  • Seller-protection requirements

  • Billing or shipping address verification

  • Payment-provider risk reviews

  • Other reasonable security procedures

If JAZZWIGS cancels an order before shipment for security reasons, the applicable payment will be refunded to the original payment method.

Return Window

Eligible products may generally be requested for voluntary return within 7 days of delivery.

The return period begins on the carrier-recorded delivery date.

Where mandatory consumer law provides rights that cannot legally be limited by this voluntary return policy, those statutory rights remain unaffected.

Return Eligibility

To qualify for a voluntary return, the merchandise must be the same product originally shipped by JAZZWIGS and must remain:

  • Unused

  • Uninstalled

  • Uncut

  • Unwashed

  • Undyed

  • Unbleached

  • Unaltered

  • Unworn

  • In its original condition

  • In its original packaging

  • With original tags, ties, bands, seals, labels, and accessories intact

Receiving a return package does not automatically mean that the return or refund has been approved.

All returned merchandise is inspected before a refund decision is made.

Final Sale — Products Not Eligible for Voluntary Return or Refund

Except where mandatory law requires otherwise, the following products or conditions are not eligible for voluntary return, exchange, or refund:

  • Installed or worn hair

  • Cut or trimmed hair

  • Glued or sewn-in hair

  • Washed or conditioned hair

  • Heat-styled hair

  • Dyed or colored hair

  • Bleached hair

  • Chemically treated hair

  • Altered or modified hair

  • Products showing signs of use or installation

  • Products with removed or altered tags, ties, bands, seals, or labels

  • Products with missing accessories

  • Products with damaged or missing original packaging

  • Products with unusual odors, chemical residue, coloring residue, adhesive, or other signs of use

  • Custom wigs

  • Custom-colored hair

  • Custom-texture hair

  • Custom lengths

  • Custom sizes

  • Custom densities

  • Custom hairlines

  • Root-tint or root-color products

  • Special-order products

  • Made-to-order products after production begins

  • Clearance products

  • Promotional gifts

  • Sample products where legally permitted

Returned Merchandise Must Match the Original Order

The merchandise returned to JAZZWIGS must be the same merchandise originally shipped to the customer.

A return may be rejected if inspection shows that the returned merchandise:

  • Does not match the original product

  • Has been substituted or exchanged for another product

  • Has a different quantity

  • Has a different length

  • Has a different texture

  • Has a different color

  • Has different specifications or identifying characteristics

  • Has been installed

  • Has been worn

  • Has been cut or trimmed

  • Has been washed

  • Has been dyed

  • Has been bleached

  • Has been chemically treated

  • Has been altered

  • Has been damaged

  • Is missing required packaging, accessories, tags, ties, bands, seals, or labels

If the returned merchandise does not satisfy the applicable return requirements, the return may be rejected and no voluntary refund will be issued, except where applicable law requires otherwise.

If a rejected return needs to be shipped back to the customer, the customer may be required to pay the additional shipping cost.

How to Request a Return

To request a return, contact:

service@jazzwigs.com

Please provide:

  • Your order number

  • The product you want to return

  • The reason for the return

JAZZWIGS may request clear photographs or videos when reasonably necessary to verify the product, packaging, condition, or reported issue.

Please wait for JAZZWIGS to provide return authorization and the correct return address before sending merchandise back.

Do not automatically return merchandise to the address shown on the original outbound shipping label unless JAZZWIGS specifically confirms that address.

Unauthorized returns may be refused.

Return Shipment Deadline

Once a return has been authorized, the return package must normally be shipped within 5 business days of authorization, unless JAZZWIGS agrees to a different deadline in writing.

Customers should retain proof that the return was shipped on time.

Trackable Return Shipping Required

Customers should use a trackable shipping service when returning merchandise.

Please keep:

  • Shipping receipt

  • Tracking number

  • Carrier information

  • Customs documents where applicable

until the return and refund process has been completed.

JAZZWIGS is not responsible for return packages that are lost, misdirected, damaged, or otherwise fail to reach the authorized return address before delivery to JAZZWIGS.

Who Pays Return Shipping?

Unless JAZZWIGS specifically agrees otherwise in writing or applicable law requires otherwise, the customer is responsible for arranging and paying the cost of returning merchandise.

The customer is also responsible for return-related:

  • Shipping charges

  • Duties

  • Taxes

  • Customs charges

  • Brokerage fees

  • Handling charges

  • Carrier charges

  • Other return-related expenses

This applies to preference-based returns and other returns except where mandatory applicable law requires a different allocation of costs.

No COD or Freight-Collect Returns

JAZZWIGS does not accept:

  • COD returns

  • Cash-on-delivery returns

  • Freight-collect returns

  • Postage-due returns

  • Unpaid return shipments

  • Return shipments requiring JAZZWIGS to pay shipping charges before acceptance

  • Return shipments requiring JAZZWIGS to pay duties, taxes, customs, brokerage, or other charges before acceptance

Such return shipments may be refused and returned to the sender.

Non-Quality Returns & 8% Restocking Fee

Examples of non-quality or preference-based returns include:

  • Change of mind

  • No longer wanted

  • Wrong length selected by customer

  • Wrong texture selected by customer

  • Wrong color selected by customer

  • Wrong model selected by customer

  • Wrong specification selected by customer

  • Personal preference

  • Other customer-selection reasons

For an eligible non-quality return:

  1. The customer is responsible for return shipping and related return costs.

  2. Original outbound shipping charges are generally non-refundable.

  3. An 8% restocking fee will generally be deducted from the eligible returned product amount.

The 8% restocking fee will not be applied where prohibited by applicable law.

Wrong Item or Verified Product Quality Issue

If JAZZWIGS verifies that we shipped the wrong product or confirms a genuine product-quality issue, the 8% restocking fee will not be charged.

Depending on the circumstances, available evidence, and applicable law, a resolution may include:

  • Replacement

  • Store credit

  • Partial refund

  • Refund

  • Another mutually agreed resolution

Unless JAZZWIGS agrees otherwise in writing or applicable law requires otherwise, the customer is responsible for arranging return shipment and return-related duties, taxes, customs fees, brokerage fees, and carrier charges.

Customers should avoid installing, cutting, washing, coloring, bleaching, chemically treating, or otherwise altering merchandise while a quality or wrong-item claim is being reviewed.

Mandatory statutory rights relating to faulty, defective, or incorrectly supplied goods remain unaffected.

Original Shipping Charges

For preference-based or other eligible non-quality returns, the original shipping charge used to deliver the order to the customer is generally non-refundable once the order has shipped.

Any mandatory exception required by applicable law will apply.

Return Inspection

A refund is not approved simply because a return package has been delivered to JAZZWIGS.

After receipt, JAZZWIGS may inspect:

  • Product identity

  • Quantity

  • Length

  • Texture

  • Color

  • Condition

  • Packaging

  • Tags and ties

  • Signs of installation

  • Signs of cutting

  • Signs of washing

  • Signs of coloring or bleaching

  • Signs of chemical treatment

  • Signs of wear or use

  • Other relevant identifying characteristics

If the merchandise does not meet the applicable return requirements, JAZZWIGS may reject the return and decline the voluntary refund.

Refund Processing Time

Approved refunds are processed after the returned merchandise has been received, inspected, and approved.

JAZZWIGS normally processes an approved refund within 3–5 business days after inspection.

Refunds are normally sent to the original payment method.

Your bank, credit-card issuer, PayPal, Shopify Payments, or another payment provider may require additional processing time before the refund appears in your account.

Delivered but Not Received

What Should I Do if Tracking Says Delivered but I Cannot Find My Package?

If carrier tracking shows an order as Delivered but the package cannot be located, contact the shipping carrier and request a delivery investigation.

When available, obtain and provide JAZZWIGS with:

  • Carrier claim number

  • Investigation reference

  • Written carrier statement

  • Proof-of-delivery information

JAZZWIGS will assist with the investigation where reasonably possible.

Any replacement, refund, or other resolution will be determined after reviewing relevant available evidence, including:

  • Carrier tracking

  • Proof of delivery

  • Carrier investigation results

  • Delivery photographs where available

  • Signature information where available

  • Other relevant information

Lost or Delayed Packages

If a shipment is lost or significantly delayed because of a carrier issue, JAZZWIGS will cooperate with the carrier's investigation where reasonably possible.

A resolution will be based on the tracking record, carrier investigation, available evidence, and applicable law.

Refused or Returned-to-Sender Packages

If a shipment is returned because of:

  • Incorrect or incomplete address

  • Failed delivery attempt

  • Customer refusal

  • Unpaid duties

  • Unpaid taxes

  • Failure to complete customs clearance

  • Unavailable recipient

  • Failure to respond to the shipping carrier

  • Other circumstances attributable to the receiver

the customer may be required to pay additional shipping charges before the order can be reshipped.

Outbound shipping costs, return shipping costs, customs charges, and other costs already incurred may be non-refundable where legally permitted.

Custom & Special Orders

Custom and special-order products may enter production shortly after payment is confirmed.

Examples include:

  • Custom-colored hair

  • Custom-texture hair

  • Custom wigs

  • Custom lengths

  • Custom sizes

  • Custom densities

  • Custom hairlines

  • Root-color products

  • Special-production products

  • Private-label products

  • Other made-to-order products

Once production begins, custom or special-order products generally cannot be changed, cancelled, returned, or exchanged except where JAZZWIGS verifies a product non-conformity or applicable law requires otherwise.

Bulk custom color or custom texture orders generally require 5–15 business days for production before shipment.

Wholesale, Salon, Reseller, OEM & B2B Orders

JAZZWIGS supplies wholesale hair products and custom hair solutions to salons, hairstylists, resellers, distributors, private-label buyers, and other business customers.

Wholesale, OEM, private-label, salon-supply, reseller, or other business-to-business orders may have additional terms based on:

  • Quotation

  • Invoice

  • Product specification

  • Quantity

  • Customization

  • Purchase agreement

  • Other written terms agreed before payment

Where separate written wholesale or B2B terms have been agreed, those terms apply together with this policy.

Frequently Asked Shipping & Return Questions

How fast does JAZZWIGS ship in-stock human hair products?

In-stock products usually ship within 0–2 business days after payment confirmation and order review.

How long do standard custom or out-of-stock hair products take?

Standard custom or temporarily out-of-stock products generally require 1–3 business days for production or preparation.

How long do out-of-stock hair textures, colors, or special lengths take?

Out-of-stock textures, out-of-stock colors, or special lengths generally require 2–5 business days for production or preparation.

How long do bulk custom color or custom texture hair orders take?

Bulk custom color or custom texture orders generally require 5–15 business days before shipment.

How long does JAZZWIGS shipping to the United States take?

After dispatch, express delivery to the United States usually takes approximately 2–4 business days.

Processing or production time is separate from delivery time.

How long does JAZZWIGS shipping to Canada take?

After dispatch, express delivery to Canada usually takes approximately 2–4 business days.

How long does JAZZWIGS shipping to the United Kingdom and Europe take?

After dispatch, express delivery to the United Kingdom, France, Ireland, and most European countries usually takes approximately 2–4 business days.

How long does shipping to other countries take?

Other countries or remote areas usually take approximately 3–6 business days after dispatch.

Can I return human hair after installing it?

No. Installed or worn hair is not eligible for a voluntary return or refund, except where mandatory law requires otherwise.

Can I return hair after cutting, washing, coloring, or bleaching it?

No. Hair that has been cut, trimmed, washed, conditioned, dyed, colored, bleached, chemically treated, or otherwise altered is not eligible for a voluntary return or refund.

Can custom-colored or custom-texture hair be returned?

Custom-colored hair, custom-texture hair, custom wigs, and other made-to-order products are generally final sale once production begins, except where a verified non-conformity or mandatory applicable law requires otherwise.

Who pays for return shipping?

The customer is responsible for return shipping and related duties, taxes, customs charges, brokerage fees, and carrier charges unless JAZZWIGS agrees otherwise in writing or applicable law requires otherwise.

Does JAZZWIGS accept COD returns?

No. JAZZWIGS does not accept COD, freight-collect, postage-due, or other return shipments that require payment upon delivery.

Does JAZZWIGS charge a restocking fee?

Eligible non-quality returns are generally subject to an 8% restocking fee, except where prohibited by applicable law.

Are original shipping fees refundable?

Original outbound shipping charges are generally non-refundable after an order has shipped, particularly for non-quality or preference-based returns.

What happens if returned hair has been used?

Returned merchandise is inspected. Hair that has been installed, worn, cut, washed, dyed, bleached, chemically treated, altered, damaged, or otherwise used may be rejected and will not qualify for a voluntary refund.

What happens if the returned hair is not the same hair JAZZWIGS shipped?

The returned product must match the merchandise originally shipped by JAZZWIGS.

If the product has been substituted, exchanged, or does not match the original quantity, length, texture, color, specifications, or identifying characteristics, the return may be rejected and no voluntary refund will be issued.

How long do I have to ship an approved return?

Once a return has been authorized, the package should normally be shipped within 5 business days of authorization, unless JAZZWIGS agrees otherwise in writing.

Should I use tracking when returning an order?

Yes. Customers should use a trackable return shipping service and keep the shipping receipt and tracking number until the return process is complete.

Applicable Consumer Rights

Nothing in this policy is intended to remove or restrict consumer rights that cannot legally be excluded.

Where mandatory applicable law conflicts with a voluntary term in this policy, the mandatory legal requirement will prevail.

Contact JAZZWIGS

For questions about JAZZWIGS shipping, delivery, tracking, returns, human hair products, or wholesale orders, contact:

JAZZWIGS Customer Support

Email: service@jazzwigs.com
Website: https://jazzwigs.com