Shipping & Return Policy

Return Window

We gladly accept returns within 15 days of delivery for items that remain unused, unaltered, and in their original packaging.

Final Sale — Not Eligible for Return/Exchange

To maintain product hygiene and authenticity, the following items are non-returnable or non-exchangeable:

    • Installed, cut, glued, washed/conditioned, heat-styled, dyed/bleached, or trimmed hair.

    • Items with removed tags/ties, missing accessories, or damaged packaging.

    • Customized products (custom size, length, density, color, hairline, root tint, etc.) and any colored/dyed hair.

    • Clearance items, gifts, and sample products.

How to Start a Return

  1. Within 48 hours of delivery, email service@jazzwigs.com with your order number.

  2. Attach clear photos/videos showing the item’s current condition.

  3. Wait for our RMA & return address (unauthorized or COD returns will be refused).

  4. After we receive the return, inspection takes 1–3 business days, and refunds are issued within 3–7 business days (depending on your bank or payment provider).

Fees & Shipping

  • Non-quality reasons (change of mind, wrong size/length or wrong model): an 8% restocking fee is deducted from the product amount. Original shipping is non-refundable, and return shipping, duties and customs are the buyer’s responsibility.

  • Our mistake or verified product defect: no restocking fee is charged. We can offer a full refund including original shipping or a free replacement — in these cases we cover the shipping costs.

Important: If you believe there is a quality issue or we shipped the wrong item, please do not submit an automatic return request through the online return portal. Contact us first via email or WhatsApp, and we will handle the return manually. For verified quality issues or wrong items, the 8% restocking fee will not be charged.

Exchanges

Once approved and inspected, replacements are shipped within 3 business days.
Please note: one exchange per order.

Processing & Shipping Time

  • Processing: In-stock orders ship within 24 hours (no later than 48 h). Custom products take 1–3 days to make.

  • Transit: USA, Canada, UK, France, Netherlands, Ireland, Germany and most European countries deliver within 3–5 business days (carrier-dependent).

  • Duties/Taxes: paid by the receiver according to their country’s import rules.

Payment Security & High-Risk Orders

Because we process a large number of orders every day, all payments are subject to security and seller protection checks (for example, PayPal seller protection).

We reserve the right to refuse, hold, or cancel any order that:

  • does not meet our internal security criteria, or  
  • is not eligible for our payment provider’s seller protection, or  
  • is flagged as a high-risk or suspicious transaction by the payment provider.

Orders that do not pass these checks will not be shipped. In such cases, the transaction will be cancelled and processed through the original payment method in accordance with the payment provider’s policies.

Lost / Delivered but Not Received

If a package is marked Delivered but not received, please open a case with the carrier and obtain a claim number and written statement.
Share it with us — we’ll assist the investigation (usually 1–2 weeks).

Before Opening a Dispute

Please reach out to us first at service@jazzwigs.com or via WhatsApp chat (click the chat icon below).
We usually resolve issues within 48 hours, which is faster and easier than opening a platform dispute.

Last updated: 2025-10-27