Shipping & Return Policy

Quick Summary

  • In-stock hair orders usually ship within 24–48 business hours.
  • FedEx / DHL / UPS or other reliable express shipping services usually take 2–4 business days after dispatch for the United States, Canada, the United Kingdom, France, Ireland, and most European countries. Other countries or remote areas may take approximately 3–6 business days.
  • Returns are accepted within 7 days of delivery for unused, unaltered hair in original packaging only.
  • Installed, washed, dyed, bleached, cut, customized, or altered hair is final sale.
  • For non-quality returns, the buyer is responsible for return shipping, duties, taxes, customs fees, and an 8% restocking fee.

Return Window

We accept return requests within 7 days of delivery for items that remain unused, unaltered, and in their original packaging.

Final Sale — Not Eligible for Return or Exchange

To maintain product hygiene and authenticity, the following items are non-returnable and non-exchangeable:

  • Installed, cut, glued, washed/conditioned, heat-styled, dyed, bleached, or trimmed hair.
  • Items with removed tags/ties, missing accessories, or damaged packaging.
  • Customized products, including custom size, length, density, color, hairline, root tint, or special order items.
  • Any colored, dyed, bleached, or custom color hair.
  • Clearance items, gifts, and sample products.

How to Start a Return

  1. Contact us within 48 hours of delivery at service@jazzwigs.com with your order number.
  2. Attach clear photos or videos showing the item’s current condition.
  3. Wait for our RMA number and return address before sending anything back.
  4. Unauthorized returns, COD returns, or returns sent to the wrong address will be refused.
  5. After we receive the return, inspection usually takes 1–3 business days. Approved refunds are issued within 3–7 business days, depending on your bank or payment provider.

Return Shipping & Restocking Fee

For non-quality returns, including change of mind, wrong size, wrong length, wrong model, or ordering by mistake, the buyer is responsible for return shipping, duties, taxes, and customs fees.

An 8% restocking fee will be deducted from the product amount for approved non-quality returns. Original shipping fees are non-refundable.

Quality Issues or Wrong Items

If we shipped the wrong item or there is a verified product quality issue, no restocking fee will be charged. Depending on the case, we may offer a replacement, store credit, or refund.

If you believe there is a quality issue or we shipped the wrong item, please contact us first by email or WhatsApp before submitting an automatic return request. For verified quality issues or wrong items, the 8% restocking fee will not be charged.

Exchanges

Once approved and inspected, replacements are usually shipped within 3 business days. Please note that only one exchange is allowed per order.

Processing & Shipping Time

  • Processing: In-stock hair orders are usually prepared within 24–48 business hours.
  • Custom Orders: Custom wigs, custom color, or special order products usually require 1–3 business days to prepare. Large wholesale or custom orders may require additional time.
  • Transit: After dispatch, FedEx / DHL / UPS or other reliable express shipping services usually take 2–4 business days to the United States, Canada, the United Kingdom, France, Ireland, and most European countries. Other countries or remote areas may take approximately 3–6 business days.
  • Duties & Taxes: Import duties, taxes, and customs fees are paid by the receiver according to their country’s import rules.

Payment Security & High-Risk Orders

To protect both customers and our business, all orders may be reviewed before shipment. Orders may be held, refused, or cancelled if they do not pass payment security checks, seller protection checks, fraud prevention checks, or are flagged as high-risk or suspicious by the payment provider.

Orders that do not pass these checks will not be shipped. If an order is cancelled for security reasons, the transaction will be refunded to the original payment method according to the payment provider’s policies.

Lost / Delivered but Not Received

If a package is marked as Delivered but you did not receive it, please open a case with the carrier and obtain a claim number or written statement. Share it with us, and we will assist with the investigation. Carrier investigations usually take 1–2 weeks.

Before Opening a Dispute

Please contact us first at service@jazzwigs.com or via WhatsApp chat. We usually respond within 48 hours and will help resolve the issue as quickly as possible.

Last updated: 2026-01-14