Refund policy

Last updated: August 26, 2026

JAZZWIGS provides human hair products to individual customers, hairstylists, salons, resellers, wholesalers, and business buyers worldwide.

This Return & Refund Policy explains return eligibility, return shipping costs, restocking fees, product inspection, final-sale conditions, and refund processing.

Return Window

Eligible products may generally be requested for voluntary return within 7 days of delivery.

The return period begins on the carrier-recorded delivery date.

Where mandatory consumer law provides rights that cannot legally be limited by this voluntary return policy, those statutory rights remain unaffected.

Return Eligibility

To qualify for a voluntary return, the merchandise must be the same product originally shipped by JAZZWIGS and must remain:

  • Unused

  • Uninstalled

  • Unworn

  • Uncut

  • Unwashed

  • Undyed

  • Unbleached

  • Unaltered

  • In its original condition

  • In its original packaging

  • With original tags, ties, bands, seals, labels, and accessories intact

Receiving a return package does not automatically mean that the return or refund has been approved.

All returned merchandise is inspected before a refund decision is made.

Final Sale — Not Eligible for Voluntary Return or Refund

Except where mandatory law requires otherwise, the following products or conditions are not eligible for voluntary return, exchange, or refund:

  • Installed or worn hair

  • Cut or trimmed hair

  • Glued or sewn-in hair

  • Washed or conditioned hair

  • Heat-styled hair

  • Dyed or colored hair

  • Bleached hair

  • Chemically treated hair

  • Altered or modified hair

  • Products showing signs of installation or use

  • Products with removed or altered tags, ties, bands, seals, or labels

  • Products with missing accessories

  • Products with damaged or missing original packaging

  • Products showing unusual odors, adhesive, chemical residue, coloring residue, or other signs of use

  • Custom wigs

  • Custom-colored hair

  • Custom-texture hair

  • Custom lengths

  • Custom sizes

  • Custom densities

  • Custom hairlines

  • Root-color or root-tint products

  • Special-order products

  • Made-to-order products after production begins

  • Clearance products

  • Promotional gifts

  • Sample products where legally permitted

Returned Merchandise Must Match the Original Order

The merchandise returned to JAZZWIGS must be the same merchandise originally shipped to the customer.

A return may be rejected if inspection shows that the returned merchandise:

  • Does not match the original product

  • Has been substituted or exchanged for another product

  • Has a different quantity

  • Has a different length

  • Has a different texture

  • Has a different color

  • Has different specifications or identifying characteristics

  • Has been installed, worn, cut, washed, dyed, bleached, chemically treated, altered, or damaged

  • Is missing required packaging, accessories, tags, ties, bands, seals, or labels

If returned merchandise does not satisfy the applicable return requirements, the return may be rejected and no voluntary refund will be issued, except where applicable law requires otherwise.

If a rejected return needs to be shipped back to the customer, the customer may be required to pay the additional shipping cost.

How to Request a Return

To request a return, contact:

service@jazzwigs.com

Please provide:

  • Your order number

  • The product you want to return

  • The reason for the return

JAZZWIGS may request photos or videos when reasonably necessary to verify the product, packaging, condition, or reported issue.

Please wait for JAZZWIGS to provide return authorization and the correct return address before sending merchandise back.

Do not automatically return merchandise to the address printed on the original shipping label unless JAZZWIGS specifically confirms that address.

Unauthorized returns may be refused.

Return Shipment Deadline

Once a return has been authorized, the return package must normally be shipped within 5 business days of authorization, unless JAZZWIGS agrees to a different deadline in writing.

Customers should retain proof that the return was shipped on time.

Trackable Return Shipping

Customers should use a trackable shipping service for all returns.

Please keep the:

  • Shipping receipt

  • Tracking number

  • Carrier information

  • Customs documentation, where applicable

until the return and refund process is complete.

JAZZWIGS is not responsible for return packages that are lost, misdirected, damaged, or otherwise fail to reach the authorized return address before delivery to JAZZWIGS.

Who Pays Return Shipping?

Unless JAZZWIGS agrees otherwise in writing or applicable law requires otherwise, the customer is responsible for arranging and paying return shipping.

The customer is also responsible for return-related:

  • Shipping charges

  • Duties

  • Taxes

  • Customs charges

  • Brokerage fees

  • Handling charges

  • Carrier fees

  • Other return-related expenses

No COD or Freight-Collect Returns

JAZZWIGS does not accept:

  • COD returns

  • Cash-on-delivery returns

  • Freight-collect returns

  • Postage-due returns

  • Unpaid return shipments

  • Returns requiring JAZZWIGS to pay shipping charges before acceptance

  • Returns requiring JAZZWIGS to pay duties, taxes, customs charges, brokerage fees, or other charges before acceptance

Such shipments may be refused and returned to the sender.

Non-Quality Returns & 8% Restocking Fee

Examples of non-quality or preference-based returns include:

  • Change of mind

  • No longer wanted

  • Wrong length selected by the customer

  • Wrong texture selected by the customer

  • Wrong color selected by the customer

  • Wrong model selected by the customer

  • Wrong specification selected by the customer

  • Personal preference

  • Other buyer-selection reasons

For an eligible non-quality return:

  1. The customer is responsible for return shipping and related return expenses.

  2. The original outbound shipping charge is generally non-refundable.

  3. An 8% restocking fee will generally be deducted from the eligible returned product amount.

The 8% restocking fee will not be applied where prohibited by applicable law.

Wrong Item or Verified Product Quality Issue

If JAZZWIGS verifies that we shipped the wrong product or confirms a genuine product-quality issue, the 8% restocking fee will not be charged.

Depending on the circumstances, available evidence, and applicable law, the resolution may include:

  • Replacement

  • Store credit

  • Partial refund

  • Refund

  • Another mutually agreed resolution

Unless JAZZWIGS agrees otherwise in writing or applicable law requires otherwise, the customer is responsible for arranging return shipment and return-related duties, taxes, customs fees, brokerage fees, and carrier charges.

Customers should avoid installing, cutting, washing, coloring, bleaching, chemically treating, or otherwise altering merchandise while a quality or wrong-item claim is being reviewed.

Mandatory statutory rights relating to faulty, defective, or incorrectly supplied goods remain unaffected.

Original Shipping Charges

For preference-based or other eligible non-quality returns, the original shipping charge used to deliver the order is generally non-refundable once the order has shipped.

Any mandatory exception required by applicable law will apply.

Return Inspection

A refund is not approved simply because a return package has been delivered to JAZZWIGS.

After receipt, JAZZWIGS may inspect:

  • Product identity

  • Quantity

  • Length

  • Texture

  • Color

  • Condition

  • Packaging

  • Tags and ties

  • Signs of installation

  • Signs of cutting

  • Signs of washing

  • Signs of coloring or bleaching

  • Signs of chemical treatment

  • Signs of wear or use

  • Other relevant identifying characteristics

If the merchandise does not meet the applicable return requirements, JAZZWIGS may reject the return and decline the voluntary refund.

Refund Processing Time

Approved refunds are processed only after the returned merchandise has been received, inspected, and approved.

JAZZWIGS normally processes an approved refund within 3–5 business days after inspection.

Refunds are normally sent to the original payment method.

Banks, credit-card issuers, PayPal, Shopify Payments, or other payment providers may require additional processing time before the refund appears in the customer's account.

Custom & Special Orders

Custom or special-order products may enter production shortly after payment is confirmed.

Examples include:

  • Custom-colored hair

  • Custom-texture hair

  • Custom wigs

  • Custom lengths

  • Custom sizes

  • Custom densities

  • Custom hairlines

  • Root-color products

  • Private-label products

  • Other made-to-order products

Once production begins, custom or special-order products generally cannot be changed, cancelled, returned, or exchanged except where JAZZWIGS verifies a product non-conformity or applicable law requires otherwise.

Frequently Asked Return Questions

How many days do I have to request a return?

Eligible voluntary returns may generally be requested within 7 days of delivery.

Can I return hair after installing it?

No. Installed or worn hair is not eligible for a voluntary return or refund, except where mandatory law requires otherwise.

Can I return hair after cutting, washing, coloring, or bleaching it?

No. Hair that has been cut, washed, conditioned, dyed, colored, bleached, chemically treated, or otherwise altered is not eligible for a voluntary return or refund.

Who pays return shipping?

The customer is responsible for return shipping and related duties, taxes, customs fees, brokerage fees, and other return expenses unless JAZZWIGS agrees otherwise in writing or applicable law requires otherwise.

Does JAZZWIGS accept COD return packages?

No. JAZZWIGS does not accept COD, freight-collect, postage-due, or other return shipments requiring payment upon delivery.

Is there a restocking fee?

Eligible non-quality returns are generally subject to an 8% restocking fee, except where prohibited by applicable law.

What happens if returned hair has been used?

Returned merchandise is inspected. Hair that has been installed, worn, cut, washed, dyed, bleached, chemically treated, altered, or otherwise used may be rejected and will not qualify for a voluntary refund.

What happens if the returned product is not the same product JAZZWIGS shipped?

The return may be rejected and no voluntary refund will be issued if the merchandise has been substituted or does not match the original product, quantity, length, texture, color, specifications, or identifying characteristics.

Applicable Consumer Rights

Nothing in this policy is intended to remove or restrict consumer rights that cannot legally be excluded.

Where mandatory applicable law conflicts with a voluntary term in this policy, the mandatory legal requirement will prevail.

Contact JAZZWIGS

JAZZWIGS Customer Support

Email: service@jazzwigs.com
Website: https://jazzwigs.com