Shipping policy

Last updated: October 18, 2026

JAZZWIGS is a wholesale human hair supplier shipping human hair bundles, HD lace closures and frontals, wigs, hair extensions, custom hair products, and wholesale hair orders worldwide.

This Shipping Policy explains JAZZWIGS order processing times, production times, international shipping times, shipping charges, customs duties, delivery responsibilities, tracking, and high-risk order review.

Quick Shipping Summary

  • In-stock orders usually dispatch within 24 hours and no later than 48 hours after payment confirmation and any applicable order review, during normal working days.

    Working days & holidays: Preparation and dispatch follow normal working days. Weekends, public holidays and scheduled factory closures may extend preparation or dispatch times. Contact us to confirm the schedule when ordering around holidays. Shipping transit is estimated in business days after dispatch and excludes weekends and public holidays.

  • Standard out-of-stock orders usually need 2–3 working days of preparation before dispatch.
  • For special color processing, heat-set textures, bulk production or other special specifications, contact us to confirm preparation time before ordering.
  • For special color processing, heat-set textures, bulk production or other special specifications, contact us to confirm preparation time before ordering.

  • United States, United Kingdom and Canada: Express delivery usually takes 2–4 business days after dispatch.

  • Europe (including all EU countries): Express delivery usually takes 4–8 business days after dispatch.

  • Other countries: Usually approximately 3–6 business days after dispatch.

Processing or production time and shipping transit time are separate.

How Long Does JAZZWIGS Take to Ship an In-Stock Order?

In-stock orders usually dispatch within 24 hours and no later than 48 hours after payment confirmation and any applicable order review, during normal working days.

Business days do not include weekends or public holidays.

Standard Custom or Temporarily Out-of-Stock Products

Standard out-of-stock orders usually need 2–3 working days of preparation before dispatch.

Out-of-Stock Textures, Colors, or Special Lengths

For special color processing, heat-set textures, bulk production or other special specifications, contact us to confirm preparation time before ordering.

Bulk Custom Color or Custom Texture Orders

For special color processing, heat-set textures, bulk production or other special specifications, contact us to confirm preparation time before ordering.

Production times are estimates and may vary depending on quantity, specifications, raw-material availability, order complexity, and seasonal demand.

How Long Does International Shipping Take?

After dispatch, FedEx, DHL, UPS, or another reliable express carrier usually takes approximately 2–4 business days to deliver to:

  • United States

  • United Kingdom

  • Canada

Estimated delivery to Europe, including all EU countries: 4–8 business days after dispatch.

Delivery to other countries usually takes approximately 3–6 business days after dispatch.

For example, an in-stock order usually dispatches within 24 hours and no later than 48 hours after payment confirmation and any applicable order review, during normal working days. Estimated express transit to the United States then takes 2–4 business days.

Delivery estimates are not guaranteed.

Customs clearance, carrier delays, flight schedules, weather, public holidays, remote-area service, incorrect addresses, security reviews, or other circumstances outside JAZZWIGS' reasonable control may affect delivery time.

Shipping Carriers

Depending on the destination, order type, available service, and fulfillment location, JAZZWIGS may ship orders using:

  • FedEx

  • DHL

  • UPS

  • Local warehouse fulfillment

  • Other reliable international or domestic shipping services

The carrier used for a particular order may vary.

Shipping Charges

Unless free shipping, a promotional shipping rate, or another written arrangement is clearly stated, shipping charges are paid by the customer.

The applicable shipping charge will normally be displayed during checkout or included in the quotation provided before payment.

Once an order has shipped, the original outbound shipping charge is generally non-refundable, except where applicable law requires otherwise.

Duties, Taxes, Customs & Brokerage Fees

International shipments may be subject to:

  • Import duties

  • VAT

  • Sales taxes

  • Customs fees

  • Brokerage fees

  • Handling charges

  • Other destination-country or carrier charges

These charges are not included in the product price or shipping charge and are the responsibility of the receiver.

Customers are responsible for cooperating with customs authorities and shipping carriers to complete customs clearance.

JAZZWIGS is not responsible for delays, return-to-sender shipments, storage charges, or additional costs resulting from:

  • Unpaid duties or taxes

  • Refusal to complete customs clearance

  • Missing customs information

  • Failure to respond to the carrier

  • Refusal of delivery

  • Other receiver-related customs issues

Shipping Address Responsibility

Customers are responsible for providing complete and accurate shipping information, including:

  • Recipient name

  • Street address

  • Apartment or suite number

  • City

  • State or province

  • ZIP or postal code

  • Country

  • Contact phone number

JAZZWIGS is not responsible for delays, failed delivery, or return-to-sender shipments caused by incorrect, incomplete, or unavailable shipping information supplied by the customer.

Additional shipping charges may apply if a shipment must be redirected or reshipped.

Shipping Confirmation & Tracking

After an order has been shipped, tracking information will normally be provided by email, WhatsApp, Shopify order notification, or another contact method associated with the order.

Please allow time for the carrier's tracking system to update after the package has been collected or scanned.

Delivered but Not Received

What Should I Do if Tracking Says Delivered but I Cannot Find My Package?

If carrier tracking shows an order as Delivered but the package cannot be located, contact the shipping carrier and request a delivery investigation.

When available, please obtain:

  • Carrier claim number

  • Investigation reference

  • Written carrier statement

  • Proof-of-delivery information

and provide it to JAZZWIGS.

JAZZWIGS will assist with the investigation where reasonably possible.

Any replacement, refund, or other resolution will be determined after reviewing available evidence, including:

  • Tracking information

  • Proof of delivery

  • Carrier investigation results

  • Delivery photographs where available

  • Signature information where available

  • Other relevant evidence

Lost or Delayed Packages

If a shipment is lost or significantly delayed because of a carrier issue, JAZZWIGS will cooperate with the carrier investigation where reasonably possible.

Any resolution will be based on the carrier tracking record, investigation results, available evidence, and applicable law.

Refused or Returned-to-Sender Packages

If an order is returned because of:

  • Incorrect or incomplete address

  • Failed delivery attempts

  • Customer refusal

  • Unpaid duties

  • Unpaid taxes

  • Failure to complete customs clearance

  • Unavailable recipient

  • Failure to respond to the carrier

  • Other circumstances attributable to the receiver

the customer may be required to pay additional shipping charges before the order can be reshipped.

Shipping charges, return shipping charges, customs fees, and other costs already incurred may be non-refundable where legally permitted.

Order Security & High-Risk Orders

All orders may be reviewed before shipment.

To protect customers and JAZZWIGS, we reserve the right to hold, verify, refuse, or cancel an order that does not pass:

  • Payment-security checks

  • Fraud-prevention checks

  • Seller-protection requirements

  • Billing or shipping address verification

  • Payment-provider risk reviews

  • Other reasonable security procedures

If JAZZWIGS cancels an order before shipment for security reasons, the applicable payment will be refunded to the original payment method.

Custom & Wholesale Orders

Custom or special-order products may require additional production time before shipment.

Typical preparation times are:

  • Standard out-of-stock orders usually need 2–3 working days of preparation before dispatch.
  • For special color processing, heat-set textures, bulk production or other special specifications, contact us to confirm preparation time before ordering.
  • For special color processing, heat-set textures, bulk production or other special specifications, contact us to confirm preparation time before ordering.

Large wholesale, OEM, private-label, salon-supply, reseller, or other business-to-business orders may also have shipping or production terms stated separately in the quotation or invoice.

Frequently Asked Shipping Questions

How fast does JAZZWIGS ship in-stock human hair products?

In-stock orders usually dispatch within 24 hours and no later than 48 hours after payment confirmation and any applicable order review, during normal working days.

How long do temporarily out-of-stock or standard custom products take?

Standard out-of-stock orders usually need 2–3 working days of preparation before dispatch.

How long do out-of-stock textures, colors, or special lengths take?

For special color processing, heat-set textures, bulk production or other special specifications, contact us to confirm preparation time before ordering.

How long do bulk custom color or custom texture orders take?

For special color processing, heat-set textures, bulk production or other special specifications, contact us to confirm preparation time before ordering.

How long does JAZZWIGS shipping to the United States take?

After dispatch, express delivery to the United States usually takes approximately 2–4 business days.

How long does JAZZWIGS shipping to Canada take?

After dispatch, express delivery to Canada usually takes approximately 2–4 business days.

How long does JAZZWIGS shipping to the UK and EU countries take?

After dispatch, estimated delivery to the United Kingdom is 2–4 business days. Delivery to Europe, including all EU countries, is 4–8 business days.

How long does shipping to other countries take?

Other countries usually take approximately 3–6 business days after dispatch.

Are customs duties and taxes included?

Destination-country duties, VAT, customs fees, brokerage fees, and similar charges are not included in the product price or shipping fee and are the responsibility of the receiver.

Contact JAZZWIGS

For shipping, tracking, delivery, or order questions, contact:

JAZZWIGS Customer Support

Email: service@jazzwigs.com
Website: https://jazzwigs.com